Shipping & Refund Policy

 

Chocolate Dino Company - Delivery & Refund Policy

At Chocolate Dino Company, all our Chocolate Dino Brownies and cookies are lovingly handmade to order. While they look and taste marvellous, please note that they are perishable, and we cannot offer refunds or exchanges.

However, we understand how frustrating it can be if a pack of Dinos goes astray during transit. In such cases, please contact us, and we will arrange a replacement. Replacements will only be issued once the customer has filed a claim for the lost parcel with the shipping company and provided us with the claim's reference number.

Freshly Baked Goodness, Monday to Friday
We bake your brownies fresh from Monday to Friday and do not keep stock sitting on shelves. Please allow us sufficient time to prepare and dispatch your order, as we prioritize quality and freshness.

Delivery Times & Expectations
Once dispatched, your order is handed over to the courier company. Please note that Chocolate Dino Company Ltd is not liable for any transit delays.

  • Next Day Delivery Service: This service guarantees delivery the day after dispatch, not the day you place your order. Keep in mind that we need time to bake your treats before dispatching them.

  • While 99% of deliveries arrive on time, we cannot guarantee specific delivery dates. If you have an important event, we recommend allowing extra time to avoid disappointment. Refunds will not be provided for late deliveries.

Important Delivery Information

  • Box Size: Our brownie and cookie boxes are slightly too large to fit through standard letterboxes. Please ensure someone is available to receive and sign for your delivery.

  • Address Accuracy: Double-check your delivery address before placing your order. Once your order has been dispatched, we cannot change the address.

  • Missed Deliveries: You will receive tracking information via email, which will show the courier’s scheduled delivery date. Refunds will not be provided for missed deliveries due to an incorrect address or no one being available to receive the package.

Thank you for choosing Chocolate Dino Company. We hope you enjoy your freshly baked treats!