Shipping & Refund Policy

All our Chocolate Dino Brownies and cookies are handmade to your order, and as marvellous as they look and taste, they are also perishable. Therefore, we are not able to offer refunds or exchanges. However, we understand that a pack of Dinos going astray in transit can be extremely frustrating; in such an eventuality, please do get in touch, and we will send you a replacement. We will offer a replacement only after the customer logs claim about lost parcel with the shipping company and provides us with the claim's reference number.

We are baking your brownies fresh (Monday till Friday), and we do not hold stock for days on the shelves. If you ordered The Magnificent Six box, we aim to dispatch your chocolate brownies within 48 hours of placing the order (not counting weekends). However, please allow up to 5 working days for the brownies to be dispatched for any individually chosen flavour boxes.

Once the product is dispatched and handed over to the courier company, Chocolate Dino Company Ltd is not liable for any transit delays. IF YOU CHOSE NEXT DAY DELIVERY SERVICE, IT MEANS IT SHOULD BE DELIVERED BY THE COURIER COMPANY NEXT DAY FROM THE MOMENT WE DISPATCH IT AND NOT FROM THE DAY YOU PLACED YOUR ORDER (WE NEED TO BAKE YOUR TREATS FIRST).

Please note that 99% of the products are delivered on time. Still, we cannot guarantee delivery dates, so cannot offer refunds in the event products arrive later than requested - please allow extra time into your delivery if you have an important date to meet.

Our brownie and cookie boxes are slightly too big to fit through standard letterboxes, and so our orders do require someone to be in to sign for the delivery when it arrives.

Please make sure the delivery address is correct. Once our brownies have been dispatched, we are unable to change the address. You will be emailed tracking info which will allow you to see scheduled delivery date by the courier company - we will not be able to provide refund if you miss your delivery as nobody was at the address or the incorrect address was provided.