Ordering your brownies during COVID19 restrictions.
Currently, we only bake our brownies for online orders with postal/courier delivery. Our the most popular signature box - The Magnificent Six - should be available for dispatch immediately but please allow 48 hours for arranging courier collection.
For individually chosen flavour boxes (single and double flavour selections) we do have one dispatch day per week. (We are working hard to increase our capacity, but we do not want to compromise on quality so please understand that we have to limit the number of orders). Once we reach our weekly limits, items will be showing as sold out until next week. We will re-open stock availability on Saturday morning for the following Thursday dispatch. Please place your orders soon after our new week stock re-opens to avoid disappointment as many of our Dinos are selling out fast.
Any orders placed after 10 AM the day before dispatch date we will dispatch the following week.
Currently, we post our brownies on THURSDAY. If you are in the UK, they should reach you on Friday.
Please keep in mind that all courier companies at this time do not guarantee delivery time hence we chose Thursday for our postal day to ensure that you should receive your brownies before the weekend even if a small delay occurs.
All items are sent via Royal Mail 1st Class Signed and Tracked. You will receive a tracking number. We are unable to deal with any queries about your parcel location once it leaves us. Please contact Royal Mail or Courier Company using your tracking number to follow up in case of any issues.
In the unlikely event of the parcel going missing, we can submit a claim to Royal Mail no earlier than three days after its scheduled delivery time. Please contact us only when three days from the expected delivery time passed, and the parcel did not reach you till then.